Technopreneur with over 19+ years of experience handling all aspects of running a business including pre-sales, Marketing, customer management, Operations, People, vendor management, and Finance.
ServiceNow — and similar platforms like BMC Helix, UiPath, or Freshworks — are spearheading the adoption of agentic AI, which, frankly, comes as no surprise. The enhanced autonomy and adaptability of AI agents align perfectly with the automation of IT service management, customer relationship management, enterprise resource planning, and similar business processes.