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Agentic AI is transforming platforms like ServiceNow. Here’s what you need to know

ServiceNow — and similar platforms like BMC Helix, UiPath, or Freshworks — are spearheading the adoption of agentic AI, which, frankly, comes as no surprise. The enhanced autonomy and adaptability of AI agents align perfectly with the automation of IT service management, customer relationship management, enterprise resource planning, and similar business processes.
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